Return & Refund Policy

Our commitment to delivering our valued customers the highest quality goods possible involves each item undergoing a detailed process of inspection and packaging by our experienced team members before leaving our distribution centers. In the rare occurrence that you receive an item that is damaged, defective, or incorrect from what you ordered, you must contact us at 1-833-676-3313 or support@dihsan.com within 48 hours from the date and time of delivery in order for your return to be considered. At this time, please include your Order Number, the name of the product, a description of the issue, and pictures to support it.

If the request has been approved, you will receive instructions on how to return the products back to us. Upon receipt of the returned product, we will thoroughly examine it and notify you, within a reasonable period of time, whether you are entitled to a refund as a result of the defect/inaccuracy. If you are entitled to a refund, we will refund the purchase price, to the original method of payment. Please see our Refund Policy section below for more information.

Due to inventory items selling quickly, DIHSAN does not offer exchanges. If your damaged/defective/incorrect item is eligible for a return, a refund will be issued for the original item and a new order must be placed for the replacement item.

Items approved for a Return must comply with our return policy:

• Items must be returned unworn, undamaged, unused, in the original condition, with all tags attached, any special packaging included, and with the original packaging.
• Footwear and accessories must be returned with the original branded boxes and dust bags and placed inside another box for shipping. Please take care not to mark the soles or damage the shoe box.
• Handbags must be returned with all the original packaging, branded and unbranded, including any branded boxes, dust bags, and authentication cards.
• If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
• Beauty and cosmetic products: for quality control and hygienic reasons, all beauty and cosmetic products are Final Sale.
• Hosiery, lingerie, and swimwear items: for hygienic reasons, these items are Final Sale and can not be returned or exchanged.
• Face Masks: for hygienic reasons, all face masks are Final Sale.

DIHSAN reserves the right to reject any returned products that do not comply with the above-stated return policy. Rejected items will not be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our support team to address any issues or concerns you have regarding the item(s) you wish to return before sending any items back to us.

A refund will only be honored if your return request falls within our Return Policy and an exception has been granted by a DIHSAN representative in writing. DIHSAN reserves the right to reject returns that do not comply with our Return Policy. Returns that do not respect the policy will not be sent back to the original shipping address.

Once your return has been received, examined, and accepted by DIHSAN, your refund will be processed to your original payment method. A confirmation email will be sent to you. Refunds may take up to 14 days to show in your account, depending on your payment provider or bank.

To track the return of your package back to DIHSAN, please use the tracking number displayed on the return label.

Please note: All shipping and delivery costs are non-refundable

We fully believe in being transparent with our customers. By stating upfront that we do not offer returns or refunds in a detailed manner, we can ensure that you know what to expect from your purchase and experience with DIHSAN. Here’s the why:

1. Quality Assurance:

Due to the nature of our items, we take great care to ensure the quality and condition of our products before they reach your hands. Our team works diligently to maintain high standards. By not accepting returns, we can guarantee that the product or service you receive is in perfect condition.

1. Fair Pricing:

By maintaining a no-returns, no-refunds policy, we are able to keep our prices competitive and fair for all customers. If we allowed returns or refunds, it would likely lead to higher prices for everyone due to the high costs involved in doing so.

1. Environmental Responsibility:

We are committed to reducing our environmental footprint. Accepting returns can contribute to waste and excess transportation. By avoiding returns, we contribute to a more sustainable future.

While we do not offer returns or refunds, our customer support team is here to walk you through any need of assistance you may encounter. Whether it’s a question, a concern, or an inquiry we’re here to help. Please don’t hesitate to reach out to us.