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Frequently asked questions

Are all DIHSAN products authentic?

Yes. Every piece at DIHSAN is 100% authentic, sourced directly from official designer fashion houses or authorized ateliers. We never sell resale or third-party items.

Where does DIHSAN source its designer products?

DIHSAN works directly with the world’s top luxury brands to curate exclusive selections from current designer collections, ensuring traceability, authenticity, and quality control.

How long does DIHSAN take to ship orders?

All orders are prepared and shipped within 24 hours from our private fulfillment facility, excluding weekends and holidays. You’ll receive tracking details once your order ships.

Does DIHSAN offer international shipping?

Yes. DIHSAN ships worldwide with all import duties and taxes included in your checkout total — providing a seamless, surprise-free luxury shopping experience.

What is DIHSAN’s return policy?

DIHSAN accepts returns within 30 days of delivery for a refund, exchange, or store credit. Items must be unused and in original condition with all packaging and authenticity materials.

Does DIHSAN offer product warranties?

Yes. All DIHSAN products are guaranteed to be free from material manufacturing defects for 90 days from purchase, with options for repair, replacement, or refund.

Can I shop DIHSAN in person?

Absolutely. Visit our boutiques at Park Royal, The Amazing Brentwood, or Tsawwassen Mills in British Columbia to experience DIHSAN’s luxury collections in person.

What makes DIHSAN different from other online luxury retailers?

Unlike marketplaces or consignment platforms, DIHSAN owns every item offered. This guarantees authenticity, quality assurance, and an elevated customer experience from start to finish.

Does DIHSAN offer gift wrapping or personal shopping?

Yes. Complimentary gift wrapping is available for all online orders, and our client care team can assist with curated recommendations for any occasion.

How does DIHSAN protect customer data and privacy?

DIHSAN uses encrypted systems, secure payment gateways, and strict privacy protocols to safeguard your personal information and provide a confidential shopping experience.