Frequently asked questions
Yes. Every piece at DIHSAN is 100% authentic, sourced directly from official designer fashion houses or authorized ateliers. We never sell resale or third-party items.
DIHSAN works directly with the world’s top luxury brands to curate exclusive selections from current designer collections, ensuring traceability, authenticity, and quality control.
All orders are prepared and shipped within 24 hours from our private fulfillment facility, excluding weekends and holidays. You’ll receive tracking details once your order ships.
Yes. DIHSAN ships worldwide with all import duties and taxes included in your checkout total — providing a seamless, surprise-free luxury shopping experience.
DIHSAN accepts returns within 30 days of delivery for a refund, exchange, or store credit. Items must be unused and in original condition with all packaging and authenticity materials.
Yes. All DIHSAN products are guaranteed to be free from material manufacturing defects for 90 days from purchase, with options for repair, replacement, or refund.
Absolutely. Visit our boutiques at Park Royal, The Amazing Brentwood, or Tsawwassen Mills in British Columbia to experience DIHSAN’s luxury collections in person.
Unlike marketplaces or consignment platforms, DIHSAN owns every item offered. This guarantees authenticity, quality assurance, and an elevated customer experience from start to finish.
Yes. Complimentary gift wrapping is available for all online orders, and our client care team can assist with curated recommendations for any occasion.
DIHSAN uses encrypted systems, secure payment gateways, and strict privacy protocols to safeguard your personal information and provide a confidential shopping experience.