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Frequently asked questions

Are all DIHSAN products authentic?

Yes. Every piece in our collection is guaranteed 100% authentic, sourced directly from authorized luxury houses and brand partners.

Where does DIHSAN source its designer products?

We source exclusively and directly from authorized luxury fashion houses, verified designer brand partners, and premier European ateliers.

How long does DIHSAN take to ship orders?

Orders are processed within 1 to 2 business days. Estimated delivery transit times are provided at checkout based on your destination and shipping speed selected.

Does DIHSAN offer international shipping?

Yes, we ship globally. DIHSAN covers all import duties, so there is nothing to pay on delivery. Shipping and any applicable sales tax are calculated at checkout.

What is DIHSAN’s return policy?

Eligible unworn items with original tags attached may be returned within 14 days of the ship date for Dihsan Store Credit. Final sale items (intimates, swimwear, limited releases, and pieces discounted at 70% or more) and shipping fees are non-refundable.

Does DIHSAN offer product warranties?

Dihsan guarantees product condition upon arrival. As a curated retailer, formal long-term product warranties are provided directly through the respective designer fashion house where applicable.

Can I shop DIHSAN in person?

Yes. In addition to our online destination at dihsan.com, we invite you to experience our collection in person at any of our four exclusive boutique locations across British Columbia.

What makes DIHSAN different from other online luxury retailers?

DIHSAN combines a highly curated edit of world-class design with a bespoke, white-glove Client Concierge service tailored to the modern luxury collector.

Does DIHSAN offer gift wrapping or personal shopping?

Yes. We offer signature luxury packaging on all orders. For private styling, bespoke sourcing, or personal shopping requests, please contact our Client Concierge team at help@dihsan.com.

How does DIHSAN protect customer data and privacy?

We utilize industry-leading, bank-grade encryption protocols and strict data privacy standards to ensure your personal details and transactions remain completely secure.