Agnona

By hand, in cool water, with a wool-specific detergent or a little baby shampoo. Let it soak for a few minutes without agitating, rinse cool, then press the water out between towels rather than wringing. Dry it flat and reshape it while it is still damp, because hanging stretches the length permanently. Washing this way actually suits cashmere better than dry cleaning, which strips the natural oils and leaves the fibre drier each time.

Pilling is short fibres working loose and tangling where the fabric rubs — under an arm, against a bag strap, along a coat collar. Better yarns pill less because the fibres are longer, but no cashmere is immune. Rest a piece for a day or two between wears so the fibres recover, and take pills off with a cashmere comb rather than a razor, which cuts away more fibre than it removes.

Yes. Every piece DIHSAN sells is the brand's own — genuine designer product, with the maker's hardware, stamping and markings intact. Nothing is a reproduction or a licensed imitation.

No. Duties are included on every DIHSAN order, and US orders include taxes as well.

Yes. Eligible Agnona pieces can go back within 14 days of the ship date, for store credit rather than cash, and shipping charges are non-refundable. Items discounted 70% or more — plus swimwear, intimates, and limited-release styles at any discount — are final sale.