Step 1 of 3
Login to your account by entering your email address or click on the Shop login button. You do not need a password.
Step 2 of 3
Find your order from the ones displayed and click on the Request return button. If you do not see a button to request a return, please click on the order to see more details.
Step 3 of 3
Select a Return Reason and add an optional note. Then click the Request return button.
FAQ's
We have compiled a list of all your questions related to returns.
Eligibility & Timing
Returns are accepted within 14 days of delivery. Requests submitted after this period may not be approved.
The return period starts on the delivery date, not the purchase date.
Final sale items, discounted or limited-release pieces, intimates, swimwear are final sale cannot be returned or exchanged.
Condition of Items
Please contact at help@dihsan.com immediately with photos. Defective items are eligible for replacement or full refund.
Items must be unused, unworn, unaltered, and returned with all original tags, packaging, and authenticity materials intact.
Items that show signs of wear, washing, scent, or damage will not be accepted and will be returned to the sender.
Starting a Return
Yes. All returns must be authorized before being sent back. Unauthorized returns may be rejected.
No. Each order must be returned separately using its own authorization.
Return Methods & Shipping
Return shipping labels are provided once your return request is approved.
Yes. We will provide a shipping label as soon as your return has been approved.
No. You are however free to purchase any items you wish after the return has been completed.
Refunds
Refunds are issued to the original form of payment. There may be instances where we can provide a store credit.
Once received and inspected, refunds are processed within 5–10 business days. Bank processing times may vary.
Yes. Original shipping fees are refundable for all approved returns.
No restocking fees are applied to approved returns.
Other Issues
If you received an incorrect item, we will correct the issue at no cost to you.
Returns must include tracking. We are not responsible for items lost without confirmed delivery.
For additional assistance, please contact our help@dihsan.com before submitting your return.