At Dihsan, every piece is curated with the utmost intention, and we are dedicated to ensuring your experience remains effortless from selection to delivery. Should your purchase not meet your expectations, returning your item is simple and seamless.
Returns & Store Credit
We welcome returns on eligible pieces within 14 days of the ship date. Approved returns are credited exclusively as Dihsan Store Credit, issued to your account once your item has been received and verified. Please note that original shipping charges are non-refundable, and return shipping expenses remain the responsibility of the client, Dihsan provides a pre-paid return shipping label.
Condition & Verification Requirements
To preserve the integrity of our collection, all returned items must be completely unused, unworn, unaltered, and in their pristine original condition. All brand tags, bespoke packaging, protective coverings, and authenticity materials must remain fully intact. Every return undergoes a rigorous quality inspection by our specialists. Dihsan reserves the right to decline returns that exhibit signs of wear, damage, alteration, or excessive return patterns. Unapproved items will be returned to the client at their expense.
Final Sale Items
Due to hygiene standards and the exclusive nature of select offerings, the following pieces are strictly Final Sale and cannot be returned or credited.
- All intimate apparel and swimwear
- Limited-release pieces
- Items purchased at a discount of 70% off or more
We encourage thoughtful selection prior to completing your order. If you require personalized guidance on sizing, fit, or styling before purchasing, our live chat is available between Monday - Fridays 10am - 5pm for assistance.
Exchanges
To ensure you secure your preferred replacement item without delay, we do not process direct exchanges. We invite you to follow our simple return process below to receive your store credit, then place a new order for your desired item at your convenience.
Processing & Store Credit Issuance
Once your package arrives at our facility, please allow between 3-4 business days for our inspection specialists to review your return. Upon approval, your Dihsan Store Credit will be processed and issued directly to your email within 2 to 3 business days after inspection has cleared.
FAQ's
We have compiled a list of all your questions related to returns.
Eligibility & Timing
To ensure a smooth processing experience, return requests must be submitted within 14 days of your order ship date. Requests initiated after this 14-day window cannot be approved or accepted by our returns team.
Your 14-day return window begins on the ship date of your order.
To uphold our standards of exclusivity and hygiene, the following items are considered Final Sale and are not eligible for return or store credit.
- All intimate apparel and swimwear
- Limited-release pieces
- Items purchased at a discount of 70% off or more
Condition of Items
We sincerely regret if your order arrived in less-than-pristine condition. Should you receive an item that is damaged or defective, please initiate your claim immediately through our Return Portal by selecting “Damaged/Defective” as your reason. You will be prompted to upload clear, detailed photographs showcasing the issue so our Client Support team can review and expedite a resolution for you promptly.
Items must be unused, unworn, unaltered, and returned with all original tags, packaging, and authenticity materials intact.
Items that show signs of wear, washing, scent, or damage will not be accepted and will be returned to the sender.
Starting a Return
Yes. All returns must be authorized before being sent back. Unauthorized returns may be rejected.
No. Each order must be returned separately using its own authorization.
Return Methods & Shipping
Return shipping labels are provided once your return request is approved.
Return shipping expenses are the responsibility of the client. Upon approval of your return request via our Return Portal, a pre-paid shipping label will be generated for your convenience. The cost of this return label will be deducted from your final balance prior to issuing your Dihsan Store Credit. Original shipping fees remain non-refundable.
No. You are however free to purchase any items you wish after the return has been completed.
Refunds
All approved returns are issued exclusively as Dihsan Store Credit. Once your item is received, inspected, and approved by our team, your store credit will be sent directly to the email address associated with your order within 2 to 3 business days. Dihsan Store Credit never expires and may be applied toward any future online purchase at your convenience.
From the time your return package arrives at our facility, please allow up to 3 business days for our inspection team to verify the condition of your item. Once your return is approved, your Dihsan Store Credit will be issued to your email within 2 to 3 business days after inspection.
Original shipping fees are non-refundable. When your return is approved and processed for Dihsan Store Credit, only the value of the eligible returned items (minus any applicable return shipping label fees) will be credited to your account.
No restocking fees are applied to approved returns.
Other Issues
If you received an item different from what you ordered, we sincerely apologize for the oversight. Please begin by submitting a claim through our Return Portal and selecting “Incorrect Item Received” as your return reason. You will be asked to upload clear photographs of the item, barcode, and packaging received so our Client Concierge team can swiftly verify the error and arrange a complimentary replacement or return for you.
Returns must include tracking. We are not responsible for items lost without confirmed delivery.
For additional assistance, please contact our help@dihsan.com before submitting your return.