Cookies & Privacy Policy

This Cookie & Privacy Policy (“Policy”) describes how DIHSAN (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access or use dihsan.com (the “Website”) or any services provided therein. By using our Website, you consent to the practices described in this Policy. If you do not agree, please do not use our Website.

 

1. INFORMATION WE COLLECT

We may collect and process the following categories of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses, payment information, account credentials, and other information you voluntarily provide.
• Device and Technical Information: IP address, browser type, operating system, device identifiers, geolocation data, and other technical data.
• Usage Data: Pages visited, time spent on pages, links clicked, referral URLs, and other analytics.
• Cookies and Tracking Technologies: We and third-party service providers use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with the Website.

 

2. USE OF INFORMATION

We use your information for the following purposes:

• To process transactions and fulfill orders.
• To communicate order confirmations, updates, and customer service matters.
• To improve the Website, products, and services.
• To personalize your experience and provide marketing communications (with your consent where required by law).
• To comply with legal obligations and enforce our Terms of Use.
• To detect, prevent, and respond to fraud, abuse, security risks, and other harmful activities.

 

3. COOKIES AND TRACKING

Cookies are small text files stored on your device. We use cookies to:

• Ensure proper Website functionality and security.
• Analyze and improve Website performance and user experience.
• Deliver targeted advertisements and measure campaign effectiveness.

Your Control: You may disable cookies via your browser settings; however, certain features of the Website may not function properly. Continued use of the Website constitutes consent to the use of cookies.

 

4. SHARING AND DISCLOSURE OF INFORMATION

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

• Service Providers: Third parties assisting with payment processing, order fulfillment, shipping, analytics, or marketing.
• Legal Compliance: When required to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy.
• Protection of Rights: To enforce our Terms of Use, protect our rights, property, or safety, or that of our users or the public.

All third parties are contractually obligated to maintain confidentiality and use your data solely for the purposes specified by DIHSAN.

 

5. INTERNATIONAL DATA TRANSFER

Your data may be transferred to and stored in jurisdictions outside your country of residence, which may not provide the same level of data protection as your local laws. By using the Website, you consent to such transfers.

 

6. DATA RETENTION

We retain your personal data only as long as necessary to:

• Provide services and fulfill orders.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

After such period, data will be securely deleted or anonymized.

 

7. SECURITY

We implement administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal information.
• Object to or restrict processing of your data.
• Receive a copy of your data in a structured, machine-readable format.

Withdraw consent at any time (without affecting prior lawful processing).

To exercise your rights, contact us at privacy@dihsan.com. We may require verification of your identity before acting on your request.

 

9. MINORS

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it promptly.

 

10. THIRD-PARTY LINKS

The Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

 

11. DISCLAIMER AND LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• We disclaim all warranties, express or implied, regarding the Website, including merchantability, fitness for a particular purpose, and non-infringement.
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or reliance on this Policy.
• You assume full responsibility for any risks associated with your use of the Website or sharing of information.

 

12. CHANGES TO THIS POLICY

We may modify this Policy at any time. Changes will be effective immediately upon posting, with the “Effective Date” updated accordingly. Your continued use of the Website constitutes acceptance of any changes.

 

13. CONTACT US

For questions, complaints, or requests regarding this Policy or your personal data:

Email: privacy@dihsan.com

Phone: 1-888-246-1240

 

14. ANTI-ABUSE & LIABILITY PROTECTION

By accessing or using the Website, you agree to the following conditions to protect DIHSAN’s business, customers, and intellectual property:

• Prohibited Activities: You shall not, directly or indirectly, engage in any of the following activities:
  • Attempting to gain unauthorized access to any portion of the Website or its systems.
  • Using bots, scrapers, crawlers, or other automated methods to access, collect, or copy data from the Website.
  • Manipulating, reselling, or transferring products purchased through the Website for commercial purposes without prior written consent from DIHSAN.
  • Interfering with the operation of the Website, including but not limited to overload attacks, denial-of-service, or other disruptive behavior.
• Fraudulent Activity: DIHSAN reserves the right to investigate, refuse, cancel, or reverse any order or transaction where there is suspicion of fraud, identity theft, or other illegal activity. Any attempt to submit false, inaccurate, or misleading information may result in account suspension or permanent banning.
• Intellectual Property Protection: All content on the Website, including images, descriptions, logos, and designs, is the exclusive property of DIHSAN or its licensors. Unauthorized use, reproduction, or distribution of such content is strictly prohibited.
• Monitoring & Enforcement: DIHSAN may, at its sole discretion, monitor Website activity and employ technical measures to detect and prevent prohibited conduct. Violations may result in civil or criminal prosecution to the fullest extent permitted by law.
• Limitation of Liability for Misuse: To the maximum extent permitted by law, DIHSAN is not liable for any damages, losses, or claims arising from unauthorized access, misuse, fraudulent activity, or prohibited conduct by users.
• Right to Refuse Service: DIHSAN reserves the right to refuse service, terminate accounts, cancel orders, or block access to the Website at any time for any reason, including but not limited to suspected abuse, fraudulent activity, or violation of this Policy.