Refund policy
At Dihsan, we hold our craftsmanship and client experience to the highest standards. If your purchase does not fully meet your expectations, our team is here to assist you with a seamless return experience.
Return Eligibility & Window
We welcome returns on eligible items within 14 days of the ship date.
To qualify for a return:
- Items must be unworn, unused, unaltered, and unwashed.
- All original tags, packaging, and complimentary accessories must remain intact and attached.
Final Sale Policy
To maintain product integrity and exclusivity, certain items are considered Final Sale and are ineligible for return, refund, or store credit:
- Intimates and swimwear
- Limited-release pieces
- Any items purchased at a discount of 70% or more
Order Modifications & Cancellations
Once an order has been submitted, our fulfillment process begins immediately to ensure prompt delivery. As a result, orders cannot be changed, modified, or cancelled once placed. Please review your order carefully prior to completing your purchase.
Inspection & Approval
Every returned item undergoes a thorough quality inspection upon arrival at our facility. Please allow up to 3 business days from the date of receipt for our inspection team to verify your return.
Returns showing signs of wear, alteration, or damage will be declined and returned to the client at the client’s expense.
Refund Method & Shipping Charges
- Store Credit: All approved returns are issued exclusively as Dihsan Store Credit via digital gift card, delivered to the email address associated with your original order within 2 to 3 business days following inspection. Dihsan Store Credit never expires.
- Exchanges: We do not offer direct exchanges. If you require a different size or color, please return your eligible item for store credit and place a new order.
- Shipping Fees: Original shipping charges are strictly non-refundable. The cost of return shipping will be deducted from your final store credit balance.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please submit a claim through our Return Portal. You will be asked to upload clear photographs of the item and its packaging so our Concierge team can swiftly verify the issue and arrange a complimentary replacement.
Client Concierge Support
Should you require any further assistance or have questions regarding your return, please reach out to our team at help@dihsan.com.