Refund policy

At DIHSAN, we hold our craftsmanship and client experience to the highest standards. If your purchase does not fully meet your expectations, our team is here to assist you with a seamless return experience.

Return Eligibility & Window

We welcome returns on eligible items within 14 days of the ship date.

To qualify for a return:

• Items must be unworn, unused, unaltered, and unwashed.
• All original tags, packaging, and complimentary accessories must remain intact and attached.

Final Sale Policy

To maintain product integrity and exclusivity, certain items are considered Final Sale and are ineligible for return, refund, or store credit:

• Intimates and swimwear
• Limited-release pieces
• Any items purchased at a discount of 70% or more

Final Sale items remain covered by our Authenticity Guarantee.

Order Modifications & Cancellations

Once an order has been submitted, our fulfillment process begins immediately to ensure prompt delivery. As a result, orders cannot be changed, modified, or cancelled once placed. Please review your order carefully prior to completing your purchase.

Inspection & Approval

Every returned item undergoes a thorough quality inspection upon arrival at our facility. Please allow up to 3 business days from the date of receipt for our inspection team to verify your return.

Returns showing signs of wear, alteration, or damage will be declined and returned to the client at the client’s expense.

Refund Method & Shipping Charges

• Store Credit: All approved returns are issued exclusively as DIHSAN Store Credit via digital gift card, delivered to the email address associated with your original order within 2 to 3 business days following inspection. DIHSAN Store Credit never expires. Claims under our Authenticity Guarantee are refunded as described in that section.
• Exchanges: We do not offer direct exchanges. If you require a different size or color, please return your eligible item for store credit and place a new order.
• Shipping Fees: Except under our Authenticity Guarantee, original shipping charges are strictly non-refundable. The cost of return shipping will be deducted from your final store credit balance.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please submit a claim through our Return Portal. You will be asked to upload clear photographs of the item and its packaging so our Concierge team can swiftly verify the issue and arrange a complimentary replacement.

Authenticity Guarantee

Every item sold by DIHSAN is authentic. If an item you bought from us is ever proven not to be authentic, we will refund it in full. This guarantee has no time limit: it lasts for the life of the item.

What “proven” means

An item is proven not authentic when one of the following confirms it in writing:

• the brand that made the item; or
• a recognized professional authentication service, in a signed report that names the authenticator, identifies the item (with photographs and any serial or date code), and explains the reasons for its conclusion.

We may also have the item independently authenticated, at our own cost. If our authenticator’s finding differs from yours, we will pay for a third independent authentication from a service we both accept, and its finding will decide the claim.

How to make a claim

1. Email help@dihsan.com with your order number, clear photographs of the item, and the written report if you have one.
2. We will reply within 3 to 4 business days and let you know whether we need to examine the item.
3. If the item is proven not authentic, we will send you a prepaid return label. Please return the item with any tags and packaging you still have.
4. Once we receive the item and confirm it is the item we sold you, we will refund you within 10 business days.

What we refund

• The full price you paid for the item, after any discount, together with the taxes charged on it and the original shipping charge.
• Return shipping, which we pay.

We refund in the currency you paid, to your original payment method. If that method can no longer accept a refund, we will refund the same amount by bank transfer or Interac e-Transfer. Any part you paid with DIHSAN Store Credit or a gift card is returned as Store Credit.

What this guarantee covers

• Every item bought from dihsan.com, including Final Sale items and items bought at a discount.
• Items that have been worn or used. Normal wear does not affect your claim.
• The original purchaser.

When we cannot accept a claim

• The item cannot be matched to our order records, for example because it is not the item we shipped.
• The item has been altered, or repaired with parts not made by the brand, in a way that prevents it from being authenticated.
• The item was not bought from dihsan.com.
• The item has already been refunded, including through a chargeback or payment dispute.

For authenticity claims, these terms apply instead of the return window, inspection, shipping-fee, Final Sale and store-credit rules above. This guarantee is in addition to any rights you have under the law.

Client Concierge Support

Should you require any further assistance or have questions regarding your return, please reach out to our team at help@dihsan.com.